Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us when you make an enquiry, request a quotation, make a booking or contact us.

This may include:

• Your name
• Email address
• Telephone or WhatsApp number
• Booking and travel details
• Flight information
• Hotel or accommodation details
• Number of passengers or participants
• Information you provide about requirements relevant to your booking
• Communications between you and Connect Cambodia
• Payment and transaction information

We may also collect technical information about visits to our website, such as browser type, device information, pages visited and website usage data.

2. How We Use Your Information

We use personal information where reasonably necessary to:

• Respond to enquiries and quotation requests
• Arrange and manage bookings
• Coordinate services with drivers, guides and other relevant service providers
• Process and verify payments
• Communicate changes or important information about a booking
• Provide customer support
• Maintain business and transaction records
• Improve our website and services
• Prevent fraud or misuse
• Comply with applicable legal, regulatory and financial obligations

3. Payment Information

Online payments may be processed by third-party payment providers, including ABA PayWay.

When you make an online payment, payment information required to process the transaction may be provided directly to the payment provider. Connect Cambodia does not directly collect or store your complete payment card details when the transaction is handled by the payment provider.

Payment providers process information according to their own security and privacy requirements.

ABA PayWay supports online payment methods including payment cards and ABA/KHQR, with the payment methods available to a merchant depending on its PayWay arrangement. 

4. Sharing Information

We do not sell your personal information.

We may share information where reasonably necessary to fulfil your booking. For example, relevant booking details may be provided to a driver, guide or other service provider involved in delivering your service.

We may also provide information to payment processors, website and technology providers, professional advisers or government authorities where reasonably necessary for operating our business or complying with legal obligations.

We only provide service providers with information reasonably required for the relevant purpose.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and measure the effectiveness of our website and marketing.

Some cookies may be provided by third-party services used on the website.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.

6. Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Online payments are processed through the relevant payment provider’s secure payment systems rather than by Connect Cambodia directly.

No method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including fulfilling bookings, maintaining appropriate business and financial records, resolving disputes and complying with applicable legal obligations.

Information that is no longer reasonably required will be deleted or anonymised where appropriate.

8. Your Information

You may contact us if you would like to ask what personal information we hold about you, request correction of inaccurate information, or raise a concern about how your information has been handled.

Some information may need to be retained where required for legitimate business, financial or legal purposes.

9. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of third-party websites, and you should review their privacy policies when providing information directly to them.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our website, services, payment methods or legal requirements.

The current version will be published on this page with the date of the latest update.

11. Contact

For questions about this Privacy Policy or the way we handle personal information, contact:

Connect Cambodia
Operated by Connect Travel & Experiences (Cambodia)
Registration No. 5000661123
Siem Reap, Cambodia
Email: info@connect-cambodia.com
Phone / WhatsApp: +855 76 450 4779