Last updated: 24 September 2026
These Terms & Conditions apply to bookings made with Connect Cambodia. By making a booking or payment, you agree to the terms set out below.
Connect Cambodia is operated by Connect Travel & Experiences (Cambodia), a business registered with the Ministry of Commerce of the Kingdom of Cambodia under registration number 5000661123.
Bookings are subject to availability and are not considered confirmed until you receive confirmation from Connect Cambodia.
Please check the details provided in your booking confirmation carefully, including the date, time, route, number of passengers or guests, and any additional services requested. If any information is incorrect, please contact us as soon as possible.
You are responsible for providing accurate information required to fulfil your booking, including appropriate contact details and, where relevant, flight information, accommodation details and passenger numbers.
Prices are displayed or quoted in US dollars (USD) unless otherwise stated.
The price confirmed at the time of booking includes the services specified in your booking confirmation or quotation. Any additional services requested after confirmation may incur an additional charge.
Where entrance tickets, meals, accommodation, attraction tickets or other third-party costs are not expressly stated as included, they are not included in the booking price.
Depending on the service, payment may be made online or by another payment method agreed with Connect Cambodia.
Online payments may be processed securely through a third-party payment provider, including ABA PayWay. Available payment methods will be displayed during checkout.
Your booking confirmation or payment page will show the amount payable before payment is completed.
Connect Cambodia does not directly collect or store your full payment card details when payment is processed through an external payment provider.
Unless different cancellation terms are clearly stated for a particular booking, the following cancellation policy applies:
More than 48 hours before the scheduled service: eligible for a full refund.
Between 24 and 48 hours before the scheduled service: eligible for a 50% refund.
Less than 24 hours before the scheduled service or failure to attend: non-refundable.
Some services involving advance purchases or commitments to third-party suppliers may have different cancellation conditions. Where this applies, we will make these conditions clear before payment.
Approved refunds for payments made electronically will normally be returned to the same payment method used for the original transaction.
We will initiate an approved refund as soon as reasonably possible. The time taken for the funds to appear in your account may depend on your bank, card issuer or payment provider.
Where a payment has been processed through ABA PayWay, refunds will be processed in accordance with the applicable ABA PayWay requirements.
Cash refunds will not normally be provided for transactions originally paid electronically.
f you need to change your booking, please contact us as early as possible.
We will make reasonable efforts to accommodate changes to dates, times, routes or other booking details, but changes are subject to availability and may result in a change to the price.
Occasionally, a service may need to be changed or cancelled because of circumstances outside our reasonable control, including severe weather, road closures, government restrictions, attraction closures or other operational or safety issues.
Where we cancel a service and cannot provide a reasonable alternative, you will be offered a refund for the affected service.
Where circumstances require an itinerary or route to be adjusted but the booked service can still reasonably be provided, we will endeavour to provide a suitable alternative arrangement.
Customers are responsible for ensuring that they are physically able to participate in the activities they book.
Please tell us in advance about any mobility requirements or other practical requirements that may affect the arrangements for your tour.
Temple opening hours, access restrictions, ticketing arrangements and other conditions at attractions are controlled by the relevant authorities and may change independently of Connect Cambodia.
Unless expressly included in your booking, admission tickets and passes are the customer’s responsibility.
Customers booking airport transfers are responsible for providing accurate flight details.
We will make reasonable efforts to monitor flight arrival times where flight information has been provided. Significant delays, schedule changes or circumstances outside our control may require adjustments to the pickup arrangements.
Customers should ensure that the vehicle selected is appropriate for the number of passengers and the amount of luggage being carried.
Some bookings may involve independent drivers, guides, attractions, venues or other service providers.
Connect Cambodia coordinates these services as part of your booking where applicable. Certain aspects of a service may also be subject to the rules and conditions of the relevant third-party provider.
Customers are expected to behave responsibly and follow reasonable safety instructions provided by guides, drivers, attraction staff and relevant authorities.
We reserve the right to refuse or discontinue a service where a customer’s behaviour presents a significant safety risk to themselves, our staff, service providers or other people.
Connect Cambodia will take reasonable care in arranging and providing the services included in your booking.
We are not responsible for losses or disruption resulting from events outside our reasonable control, including severe weather, natural events, government action, road closures, attraction closures, flight disruption or other circumstances that we could not reasonably prevent.
Nothing in these Terms & Conditions excludes or limits any rights or liability that cannot lawfully be excluded under applicable law.
Personal information provided when making a booking is handled in accordance with our Privacy Policy.
Questions about a booking, cancellation, refund or these Terms & Conditions can be sent to:
Connect Cambodia
Operated by Connect Travel & Experiences (Cambodia)
Registration No. 5000661123
Siem Reap, Cambodia
Email: info@connect-cambodia.com
Phone / WhatsApp: +855 76 450 4779