At Connect Cambodia, we understand that travel plans can change. We aim to offer fair and transparent cancellation terms while ensuring our drivers, guides and travel partners can prepare for your booking with confidence.
The following policy applies to bookings made directly through Connect Cambodia, including bookings paid for online.
For private airport transfers to and from Siem Reap and Phnom Penh airports:
12 hours or more before pickup: Free cancellation with a full refund.
Less than 12 hours before pickup: Non-refundable.
No-shows: Non-refundable.
We understand that flights can be delayed or cancelled. Where flight details have been provided, we will make reasonable efforts to monitor delays and adjust pickup times without additional waiting charges.
If your flight is cancelled, please contact us as soon as possible. We will do our best to arrange an alternative pickup time, subject to availability.
For intercity and long-distance private transfers, including journeys between Siem Reap, Phnom Penh, Battambang and other destinations:
48 hours or more before pickup: Free cancellation with a full refund.
Less than 48 hours before pickup: Non-refundable.
No-shows: Non-refundable.
Changes to travel dates or pickup arrangements are subject to availability.
For standard private sightseeing tours, Angkor temple tours and other travel experiences:
72 hours or more before the scheduled tour: Free cancellation with a full refund.
Less than 72 hours before the scheduled tour: Non-refundable.
No-shows: Non-refundable.
Admission tickets, special reservations and third-party services purchased in advance may have separate cancellation conditions. Any such conditions will be communicated before booking.
Custom-designed itineraries, luxury experiences, multi-day programmes and tours requiring extensive planning may have additional booking conditions.
A non-refundable planning or reservation fee may apply to cover itinerary development, supplier coordination and advance arrangements.
Any such fee and the applicable cancellation terms will be clearly communicated and agreed upon before payment or the commencement of chargeable planning work.
For these bookings, the individually agreed cancellation conditions will apply instead of the standard tour cancellation period, subject to applicable law.
We understand that travel arrangements sometimes need to change.
We will make reasonable efforts to accommodate requests to change dates, pickup times, destinations or tour arrangements.
Changes are subject to availability and may involve additional costs.
Please contact us as early as possible if you need to modify your booking.
In the unlikely event that Connect Cambodia must cancel a confirmed booking, we will offer a suitable alternative arrangement where possible.
If we are unable to provide the booked service and you do not accept an alternative, you will receive a full refund for the service not provided.
Approved refunds for payments made through ABA PayWay, credit or debit cards, or other supported online payment methods will normally be initiated within 7 business days of approval.
Refunds will generally be returned to the original payment method. The time required for funds to appear in your account depends on your bank or payment provider.
No additional refund administration fees are charged by Connect Cambodia.
To request a cancellation, reschedule a service or enquire about a refund, please contact us directly.
Email: info@connect-cambodia.com
WhatsApp: +855 76 450 4779
Website: https://connect-cambodia.com
Please include your booking name, service date and booking reference, if available.
Cancellation deadlines are calculated using Cambodia local time (UTC+7), based on when we receive your cancellation request.
Connect Cambodia may update this policy from time to time. The cancellation terms communicated and accepted at the time of booking will continue to apply to that booking.
Nothing in this policy limits any rights customers may have under applicable law.
Last updated: 21 October 2026